Processing Time: Orders are typically processed and shipped within 1-2 business days after payment confirmation, excluding weekends and holidays. To ensure product freshness and densities, we may need to delay your order. This will be promptly communicated via email. Orders placed before 10am CST, may ship the same day. 

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Shipping Methods: We offer a variety of options, including standard, expedited, and express shipping. The available methods and associated costs will be displayed at checkout. All products are shipped with thermal protection

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Shipping Rates: Shipping rates are calculated based on the weight of your order, the selected method, and the destination address. You can estimate shipping costs by adding items to your cart and entering your shipping address during checkout. 

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Delivery Time: Delivery times vary depending on the selected shipping method and the destination. Standard shipping typically takes 3-7 business days within the continental United States. Expedited and express shipping options are available for faster delivery. We do not recommend using any shipping method with a delivery window longer than 6 days. We cannot guarantee a product's viability if shipped with delivery windows longer than 6 days.

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International Shipping: We offer international shipping for select items. International shipping rates and delivery times may vary depending on the destination. Customers are responsible for any customs duties, taxes, or import fees imposed by their country's customs regulations. International orders are non-refundable and often take 1+ weeks to process through customs. 

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Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your shipment using the provided tracking number.

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Shipping Restrictions: Certain items may be subject to shipping restrictions or regulations imposed by local authorities. We reserve the right to refuse orders or adjust shipping methods for restricted items accordingly.

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Shipping Address: Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues. We are not responsible for orders shipped to incorrect or undeliverable addresses provided by the customer.

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Shipping Damage or Loss: In the rare event that your order arrives damaged or is lost in transit, please contact our customer service team immediately for assistance. We will work with you to resolve any issues and ensure that you receive a satisfactory outcome.